FAQs
Shipping & Delivery
What type of packaging do you use?
Art prints are placed in an archival protective sleeve then sandwiched between two thick sheets of corrugated cardboard before being placed in the appropriate USPS packaging. Canvas prints items are covered securely and placed in a large well-protected art box that secures the art in place.
When will my art arrive?
You can estimate your art's arrival by adding the processing and transit times. We typically process prints within 1-3 business days, and canvas items within 3-5 business days. Orders are sent through the US Postal Service Priority Mail and should arrive in 3-5 days after mailing.
How do I track my order?
As soon as your art ships, we'll send you a confirmation email that includes a tracking number.
How much will shipping cost?
Shipping fees vary based on the quantity and type of art you've ordered.
Is my package insured?
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DLG Arts guarantees your satisfaction and we will give you a refund or a replacement for purchased items you are not satisfied with. In the remote event that your package is lost or damaged upon arrival, please contact us by email.
What happens if only a portion of my order is available for immediate shipment?
In order to offer you the lowest shipping rates, we combine similar items in one shipment subject to the processing times of all items in the shipment (see processing & delivery times). If an unexpected delay should occur that prevents available items on your order from shipping when expected, you may specifically request that the available items be shipped separately. This will not affect your shipping charges, but you must contact our customer support team directly by email or by calling us at
Returns
What is your return policy?
We invite you to return your order for a full refund of the product cost (minus shipping charges) by following these simple steps: Complete the Return Instructions form on the back of the packing slip included with your order. Ship your item back to us in its original packaging and enclose your completed return request. We strongly encourage you to return the item via a trackable method.
Returns Address
DLG Arts Returns
We will typically issue your refund within 48-72 hours of receiving the package.
Ordering
How do I place an order?
Add the product(s) you wish to order in your shopping cart by clicking on the "Add to Cart" button located next to the product image. When you're ready to complete your order, click "Continue Checkout" from within your cart and follow the instructions.
What payment options do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal,
Can I cancel my order?
To cancel an order that has not yet shipped, have your order number available and contact our Customer Support Team at 510-834-3183 or by emailing Info@dlgarts.com. We are unable to process cancellations for items that have already shipped. Please visit our returns page or contact us for alternate options.
We are unable to add additional items to existing orders or substitute individual items. You will need to cancel your existing order and place a new one. Thanks for your patience!
When will my credit card be billed?
Prior to shipping, we have only received a pending pre-authorization request from your financial institution. When we request an authorization for your purchase, your financial institution may place a hold on your account for the amount of that pre-authorization request. While your financial institution may place a hold on the pre-authorized amount, your account will only be charged for the actual transaction amount when the first item on the order is shipped. Any pending refunds will process when all items have shipped.
Most financial institutions will remove a pre-authorization hold from your account when the actual transaction amount is debited from your account or 3-5 business days after the pre-authorization request, whichever occurs sooner. Since policies vary between different financial institutions, we recommend that you contact your financial institution with any further questions about a pre-authorization. DLG Arts will not release pre-authorization holds.
Does the image on your site accurately represent what I will be sent?
We strive for a high degree of image accuracy. However, in some cases, the visual representation may be approximate, or prints may vary. If you are not satisfied with the product you receive, you may return it within 30 days for a refund.
How accurate are the item dimensions listed on your web pages?
DLG Arts verifies the dimensions of all images on our site, but due to industry standards sizes can vary slightly up to (1½"). If you are not satisfied with the product you receive, you may return it within 30 days for a refund.